Help Center

Shipping destinations:

• I currently ship both locally and worldwide.

Shipping times:

• I ship out orders on Thursdays and Mondays. If you need your package shipped sooner because of a deadline, anniversary, birthday, etc. you can email me and I'll do my best to make that happen!
• Shipping time might vary depending on location, shipping carrier and other factors.
• Please remember that my control over the package ends when it leaves my hands. The USPS is currently facing deep underfunding issues, and COVID-19 can impact shipping times as well. 

Shipping cost:

• US orders over $50 will have free shipping.
• Although I can't offer free shipping for international orders due to the variation in price, I always include extra goodies to make it worth your while! 
• Orders under $50 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

At this time, I do not accept returns or exchanges. However, if your item is damaged in transit, I would be happy to refund or replace it for you!

I am unable to make changes on my end to your order. If you need to add another item, you'll need to re-complete the check out process. 

I would love to make a customized piece for you! You can see my pricing here. I require a 50% deposit before. I do a wide range of subjects, so please email me at katehickmanart.com with the following:

1. A photo / photos of the image you'd like me to work with 
2. The size that you're interested in (or, if you're unsure, your price range) 

I check my email frequently, and I'll get back to you as soon as possible! 

The timespan for a custom piece can range anywhere from 1-5 weeks. This will depend on the size of your piece, as well as the complexity of the image. I'll give you an estimated quote in the very beginning. If you have a rush order, these will be prioritized. Keep in mind that rush orders will be priced slightly higher than other custom orders. 

I'm going to be launching my YouTube soon, and I will link that video here when I do so! In the meantime, I've made supply videos on my TikTok account.